TeleRep's Live Order Taking Services
are simply the BEST!
TeleRep's customized
Order Taking services are among the best you'll find. Our Call Center, Located in
Glen Burnie, Maryland, provides the first-in-class experience
your customers expect.
If you have a
catalog or other direct mail program, TeleRep can help you to
add value to every order while increasing customer loyalty.
How do our Live
operators process Order-Taking transactions? There are three
methods:
1) TeleRep's Customized Catalog
Program
Our
order entry system is a work-horse capable of full scripting,
screening, data lookups, inventory controls, up-selling,
cross-selling, catalog item suggestions, profit analysis and much
more.
Our elite Order processing system has successfully served
small to large programs, including Fortune 500 Companies.
2) Your E-Commerce Website
Our agents are Experts
in the use of our client's
websites. It has become the one of the most economical and
effective solutions today. With one management point, your website can
facilitate all internet and customer service phone inquiries. Our web-agents
answer you calls live. Then they use your website to process
orders and customer service calls.
Want to reduce shopping
card abandonment and convert more sales through your web marketing?
We have the proven solution.
3)
Remote Client Applications - Http / Telnet / VPN
We can even use your ordering software. Our dedicated agents use desktop applications
that provide a direct interface into our client's order and
fulfillment systems.
With real-time access to inventories, order
status and billing information, our reps can provide full service to
your customers guaranteeing a great first-call resolution rate.
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