We Live Record all inbound and outbound calls.  There are many benefits to call recording or 'voice logging.' 

Why do we use the Infinity Call Center Voice Logging Platform?

Ultimately, we want to provide the best level of service to your customers. The logical question becomes, How Do You Know If You Are Meeting Your Caller’s Expectations?  The only way to really know is to record the calls.

Applications that require call recording are:

• Order/Call Verification
• Security and Safety
• Customer Service
• Coaching or Training Agents
• Service Observance
• Call Quality Monitoring
• 10-20% increase in overall agent performance

What are the Benefits?

• Improve quality benchmarking
• Reduce turnover with more objective performance evaluations
• Increase sales
• Improve customer service
• Improve call handling time 30-50%

Infinity Voice Logger Synopsis

Infinity's Voice Logger program automatically records inbound and outbound calls. Voice Logger records calls as .wav files that are effortlessly stored in an ODBC-compliant database or can be sent to clients directly, via email. Voice Logger's message replay feature confirms important client information, helps monitor agents' customer service skills and improves agents' call handling abilities. Voice Logger is a call recording innovation that conveniently stores and compresses call recordings, keeps your call recordings secure, tracks important account information and makes it easy to search for call recordings.

TeleRep. Way beyond your ordinary call center.