FAQ

How long has TeleRep been in Business?

ATS Call Centers, Inc. , TeleRep's parent company, was established in 1976. Our Call Center Division was formed in 1995 under the name TeleRep.

What geographic areas do you service?

Many of our clients are based in the Maryland, Washington D.C. and Virginia region. Due to the nature of modern telecommunications we are also able to successfully serve companies all across the United States.

What are your hours of operation?

We operate 24 hours a day, 7 days a week, 365 days a year.

Do you have experience in my organization's industry?

There's a good chance we have experience in your particular industry.  With a track record over 30 years, we have been able to provide services for financial, retail, internet, manufacturing and many other vertical markets. 

What differentiates TeleRep from most call centers?

As the question implies most outsourced call center providers provide similar services. However, the gap between choice or 'preferred' providers is significant.  We offer several advantages over our competition.

1. Extensive experience with diverse programs

2. Willingness to customize services to achieve client objectives

3. Dedicated Account Managers

4. Large enough to serve big campaigns

5. Small enough to give personalized service

6. Low agent turnover

7. Live Digital Call Recordings are standard

8. Business Intelligence Reporting

9. Agents are fiscally incentivized to perform professionally

Do your order takers up-sell or cross-sell?

Yes. We offer soft-selling on many of our catalog ordering accounts. Our experience has been positive, benefiting the clients by adding value to each order.  This helps to offset much of our clients outsourcing costs.

TeleRep. Way beyond your ordinary call center.