Our CTI Technology is provided through Amtelco's Infinity platform:
About TeleRep's use of the Infinity Call Center System
AMTELCO's patented, award-winning Infinity call center system is specifically designed to provide call center owners with the most reliable service, technology and support to run a highly successful business. Infinity is an innovative design offering state-of-the-art messaging and voice processing technologies, true open architecture, advanced digital switching technology and complete statistics.
Infinity provides call centers with tools like automatic call distribution (ACD), voice processing, text messaging, PBX capabilities and digital switching to transform businesses into specialized customer resource centers.
Infinity is a solution for any size call center business. Efficient agent desktops and one-touch keyboard functionality make for easy navigation and increased performance. Infinity will not only improve efficiency, it reduces labor costs and increases overall profitability.
Infinity Version 5.1
Infinity Version 5.1 set new standards for the call center industry. Version 5.1 established a new concept of scalability. Expandable features make it possible to start with one agent workstation and grow to a 300-seat call center.
AMTELCO's constant innovation provides a wide assortment of features to offer clients. Some of Infinity Version 5.1 features include:
Infinity's Voice Logger program automatically records inbound and outbound calls. Voice Logger records calls as .wav files that are effortlessly stored in an ODBC-compliant database or can be sent to clients directly, via email. Voice Logger's message replay feature confirms important client information, helps monitor agents' customer service skills and improves agents' call handling abilities. Voice Logger is a call recording innovation that conveniently stores and compresses call recordings, keeps your call recordings secure, tracks important account information and makes it easy to search for call recordings.
Infinity eResponse
Infinity's eResponse makes it possible for an agent to respond to routine e-mails on a client's behalf. eResponse queries client e-mail messages from their inbox every five seconds and sends them to agents in addition to ordinary call traffic. eResponse is a response tool for modern business that process many requests for product literature and have general questions about a product or service.
